Frequently Asked Questions
Everything you need to know about your glow journey.
Are your products suitable for sensitive skin?
Yes, our formulas are specifically designed with melanin-rich skin in mind, using gentle yet effective natural ingredients that cater to sensitive skin types.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do you offer a satisfaction guarantee?
We want you to love your glow! If you are not completely satisfied with your purchase, you can return the product within 30 days for a full refund or exchange.
Are your products cruelty-free and vegan?
Absolutely. Glo Melanin is committed to ethical beauty; all our products are 100% cruelty-free and formulated without any animal-derived ingredients.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.